Support
We're here to help. Find answers below or reach out directly.
Contact Us
For any questions, issues, or feedback, email us at:
We typically respond within 24 hours.
Common Questions
How do I cancel my subscription?
Open Settings on your iPhone, tap your name at the top, then Subscriptions. Find Luminas and tap Cancel Subscription. You'll continue to have access until the end of your current billing period.
How do I restore my purchases?
Open Luminas and navigate to the paywall or profile screen. Tap Restore Purchases. This will sync any active subscriptions or previous purchases with your Apple ID.
Why is my birth chart different from other apps?
Luminas uses precise astronomical calculations for planetary positions. Small differences can arise from the house system used (Luminas supports Whole Sign and Equal houses) or the exactness of your birth time. For the most accurate chart, enter your birth time as precisely as possible.
How do I delete my account?
Go to Profile in the app and scroll to the bottom. Tap Delete Account and confirm. This permanently removes all your data from our systems, including your birth chart, readings, compatibility profiles, and purchase history. This action cannot be undone.
I'm not receiving push notifications
Make sure notifications are enabled for Luminas in your iPhone's Settings > Notifications > Luminas. In the app, check that the notification toggle is turned on in your Profile screen.